{"id":323,"date":"2026-02-17T15:33:11","date_gmt":"2026-02-17T20:33:11","guid":{"rendered":"https:\/\/www-staging.telemedic.ca\/?page_id=323"},"modified":"2026-03-10T10:01:52","modified_gmt":"2026-03-10T14:01:52","slug":"faq-logiciel-gestion-rpa-quebec","status":"publish","type":"page","link":"https:\/\/www-staging.telemedic.ca\/fr\/faq-logiciel-gestion-rpa-quebec\/","title":{"rendered":"Questions fr\u00e9quentes \u2013 Logiciel de gestion SOFI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"323\" class=\"elementor elementor-323\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf3512e e-con-full e-flex e-con e-parent\" data-id=\"5bf3512e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb5d699 elementor-widget elementor-widget-heading\" data-id=\"3eb5d699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions fr\u00e9quentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d89b8a elementor-widget elementor-widget-heading\" data-id=\"3d89b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Logiciel de gestion SOFI pour RPA, RI et CHSLD<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47d8649c e-con-full e-flex e-con e-parent\" data-id=\"47d8649c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ddf9837 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"4ddf9837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1301\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1301\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Gestion sans papier<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1301\"><p class=\"p1\">SOFI informatis\u0435 tous les dossiers r\u00e9sidents : formulaires d\u2019\u00e9valuation, plans de travail, routines, r\u00e9sum\u00e9s d\u2019hospitalisation et documents internes ou externes.<\/p><p class=\"p1\">Vos \u00e9quipes num\u00e9risent et joignent chaque document directement au dossier du r\u00e9sident. Ainsi, elles acc\u00e8dent rapidement \u00e0 une information centralis\u00e9e et s\u00e9curis\u00e9e, sans consulter de dossiers papier. Elles interviennent avec une vision compl\u00e8te et constamment \u00e0 jour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1302\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1302\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Tra\u00e7abilit\u00e9 des services facturables<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1302\"><p class=\"p1\">SOFI int\u00e8gre vos services \u00e0 la carte et en assure le suivi automatis\u00e9. Lorsqu\u2019un soin est effectu\u00e9, l\u2019\u00e9quipe l\u2019inscrit imm\u00e9diatement dans la routine de travail, puis le syst\u00e8me transf\u00e8re automatiquement l\u2019information dans le journal de facturation.<\/p><p class=\"p1\">Ensuite, vos \u00e9quipes transmettent les donn\u00e9es \u00e0 votre syst\u00e8me comptable selon la fr\u00e9quence souhait\u00e9e. De plus, SOFI simplifie le suivi des services li\u00e9s au bail et renforce la coh\u00e9rence entre soins et facturation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1303\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1303\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Interventions ponctuelles hors routine<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1303\"><p class=\"p1\">Les employ\u00e9s ajoutent rapidement une intervention non pr\u00e9vue directement dans leur routine quotidienne.<\/p><p class=\"p1\">\u00c0 partir d\u2019un menu personnalisable, ils s\u00e9lectionnent le soin ou le service r\u00e9alis\u00e9. Ensuite, le syst\u00e8me consigne automatiquement l\u2019intervention au rapport interservices et l\u2019int\u00e8gre au dossier du r\u00e9sident.<\/p><p class=\"p1\">Ainsi, vous acc\u00e9dez imm\u00e9diatement \u00e0 l\u2019information et vous analysez ces donn\u00e9es \u00e0 l\u2019aide des rapports et statistiques.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1304\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1304\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Tra\u00e7abilit\u00e9 compl\u00e8te des soins<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1304\"><p class=\"p1\">SOFI automatise la cr\u00e9ation des plans de travail \u00e0 partir des \u00e9valuations. Ensuite, le syst\u00e8me distribue chaque intervention selon le r\u00f4le et l\u2019\u00e9quipe concern\u00e9e.<\/p><p class=\"p1\">Les employ\u00e9s confirment les soins effectu\u00e9s et assurent une tra\u00e7abilit\u00e9 compl\u00e8te des actes pos\u00e9s. Ainsi, vous obtenez une vision claire et en temps r\u00e9el des activit\u00e9s de votre \u00e9tablissement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1305\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1305\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Personnalisation de la plateforme<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1305\"><p class=\"p1\">SOFI s\u2019adapte \u00e0 la r\u00e9alit\u00e9 de votre milieu. Vous configurez les groupes d\u2019acc\u00e8s, les privil\u00e8ges, les formulaires d\u2019\u00e9valuation, les dictionnaires de valeurs, les \u00e9quipes et les quarts de travail selon vos besoins.<\/p><p class=\"p1\">De plus, vous contr\u00f4lez l\u2019acc\u00e8s aux param\u00e8tres sensibles et vous autorisez uniquement les utilisateurs concern\u00e9s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1306\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1306\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Gestion des dossiers et utilisateurs<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1306\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1306\"><p class=\"p1\">Il n\u2019y a aucune limite minimale ou maximale. Vous activez ou d\u00e9sactivez les dossiers r\u00e9sidents et les comptes utilisateurs selon vos besoins.<\/p><p class=\"p1\">Ensuite, vous conservez les dossiers d\u00e9sactiv\u00e9s pour consultation ult\u00e9rieure. Ainsi, vous acc\u00e9dez \u00e0 l\u2019historique complet en tout temps.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1307\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1307\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Facilit\u00e9 d\u2019utilisation<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1307\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1307\"><p class=\"p1\">SOFI offre une interface intuitive et accessible. Les pictogrammes clairs et la navigation structur\u00e9e facilitent une prise en main rapide, m\u00eame pour les utilisateurs moins \u00e0 l\u2019aise avec la technologie.<\/p><p class=\"p1\">De plus, l\u2019\u00e9quipe met \u00e0 votre disposition une aide en ligne compl\u00e8te comprenant des guides, des capsules vid\u00e9o et de la documentation. Vous y acc\u00e9dez en tout temps.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-1308\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1308\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Int\u00e9gration des nouveaux employ\u00e9s<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1308\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1308\"><p>L\u2019int\u00e9gration est simple et fluide. Les nouveaux employ\u00e9s peuvent se former \u00e0 leur rythme gr\u00e2ce aux ressources disponibles et devenir op\u00e9rationnels rapidement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5baf0198 e-con-full e-flex e-con e-child\" data-id=\"5baf0198\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c440f22 elementor-widget elementor-widget-heading\" data-id=\"1c440f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nous r\u00e9pondons \u00e0 vos questions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a60dc8c elementor-widget elementor-widget-heading\" data-id=\"2a60dc8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment SOFI soutient vos op\u00e9rations?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0801780 elementor-widget elementor-widget-image\" data-id=\"0801780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"23\" src=\"https:\/\/www-staging.telemedic.ca\/wp-content\/uploads\/2026\/02\/bande-SOFI.png\" class=\"attachment-large size-large wp-image-881\" alt=\"\" srcset=\"https:\/\/www-staging.telemedic.ca\/wp-content\/uploads\/2026\/02\/bande-SOFI.png 911w, https:\/\/www-staging.telemedic.ca\/wp-content\/uploads\/2026\/02\/bande-SOFI-300x9.png 300w, https:\/\/www-staging.telemedic.ca\/wp-content\/uploads\/2026\/02\/bande-SOFI-768x22.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68dcad1 elementor-widget elementor-widget-text-editor\" data-id=\"68dcad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Vous souhaitez en savoir plus sur l\u2019utilisation de SOFI dans votre r\u00e9sidence priv\u00e9e pour a\u00een\u00e9s (RPA), ressource interm\u00e9diaire (RI) ou CHSLD au Qu\u00e9bec ? Dans cette section, nous r\u00e9pondons aux questions les plus fr\u00e9quentes sur la gestion des soins, la tra\u00e7abilit\u00e9 des interventions, la conformit\u00e9 r\u00e9glementaire et la s\u00e9curit\u00e9 des donn\u00e9es.<\/p><p class=\"p1\">De plus, nous abordons les enjeux li\u00e9s \u00e0 l\u2019implantation et \u00e0 l\u2019accompagnement des \u00e9quipes. Ainsi, vous comprenez concr\u00e8tement comment le logiciel de gestion SOFI soutient votre organisation au quotidien.<\/p><p class=\"p1\">Par ailleurs, nos r\u00e9ponses reposent sur des situations r\u00e9elles v\u00e9cues en milieux de vie. Vous pouvez donc \u00e9valuer rapidement si SOFI correspond aux besoins sp\u00e9cifiques de votre \u00e9tablissement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2f90d0 e-con-full e-flex e-con e-parent\" data-id=\"f2f90d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b181699 e-con-full e-flex e-con e-child\" data-id=\"b181699\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b99caa1 elementor-widget elementor-widget-heading\" data-id=\"b99caa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nous r\u00e9pondons \u00e0 vos questions<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a35afaf elementor-widget elementor-widget-heading\" data-id=\"a35afaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9ploiement et encadrement de la solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e447341 elementor-widget__width-initial elementor-widget elementor-widget-toggle\" data-id=\"e447341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2391\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2391\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Formation \u00e0 l\u2019implantation<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2391\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2391\"><p class=\"p1\">Nous adaptons la formation \u00e0 la r\u00e9alit\u00e9 de votre milieu. Ensuite, nous d\u00e9ployons un accompagnement structur\u00e9 et progressif qui combine d\u00e9monstrations, ateliers pratiques et ressources en ligne.<\/p><p class=\"p1\">Ainsi, vos \u00e9quipes ma\u00eetrisent rapidement le logiciel et implantent SOFI de fa\u00e7on harmonieuse et efficace.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2392\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2392\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Support apr\u00e8s implantation<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2392\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2392\"><p>Vous b\u00e9n\u00e9ficiez d\u2019un support technique illimit\u00e9, humain et r\u00e9actif. Le d\u00e9lai m\u00e9dian de r\u00e9solution est d\u2019environ 20 minutes.<\/p><p>Nous assurons \u00e9galement un suivi continu afin d\u2019optimiser votre utilisation de SOFI au fil du temps.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2393\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2393\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mises \u00e0 jour automatiques<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2393\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2393\"><p>SOFI se met \u00e0 jour automatiquement dans une plage horaire planifi\u00e9e. Vous b\u00e9n\u00e9ficiez d\u2019am\u00e9liorations continues sans intervention de votre part.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2394\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2394\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Conformit\u00e9 aux normes du secteur<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2394\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2394\"><p>SOFI est conforme \u00e0 la Loi\u00a0 encadrant la certification des r\u00e9sidences priv\u00e9es pour a\u00een\u00e9s au Qu\u00e9bec.<\/p><p>La plateforme soutient \u00e9galement les processus d\u2019agr\u00e9ment des CHSLD en facilitant l\u2019acc\u00e8s structur\u00e9 aux dossiers informatis\u00e9s et \u00e0 l\u2019analyse des indicateurs de performance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2395\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2395\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2395\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2395\"><p>Les donn\u00e9es sont h\u00e9berg\u00e9es chez AWS Canada, dans un centre de donn\u00e9es situ\u00e9 au Qu\u00e9bec. L\u2019architecture assure haute disponibilit\u00e9, r\u00e9plication en temps r\u00e9el et protection optimale des informations sensibles.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2396\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2396\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Conformit\u00e9 ISO 27001<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2396\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2396\"><p class=\"p1\">SOFI r\u00e9pond aux exigences de la norme internationale ISO 27001 en mati\u00e8re de s\u00e9curit\u00e9 de l\u2019information.<\/p><p class=\"p1\">De plus, cette certification respecte les obligations de la Loi et confirme que la plateforme prot\u00e8ge, contr\u00f4le et audite les donn\u00e9es selon les standards reconnus du secteur.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h5 id=\"elementor-tab-title-2397\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2397\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43.104\" height=\"45.888\" viewBox=\"0 0 43.104 45.888\"><polygon points=\"24.096 20.16 24.096 0 19.008 0 19.008 20.16 0 20.16 0 25.248 19.008 25.248 19.008 45.888 24.096 45.888 24.096 25.248 43.104 25.248 43.104 20.16 24.096 20.16\"><\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"a\" width=\"43\" height=\"6\" viewBox=\"0 0 43 6\"><rect width=\"43\" height=\"6\"><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Installation et activation<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2397\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2397\"><p class=\"p1\">Vous n\u2019installez aucun logiciel. SOFI fonctionne directement dans un navigateur web standard.<\/p><p class=\"p1\">De plus, Telemedic g\u00e8re enti\u00e8rement l\u2019infrastructure serveur. Nous activons votre acc\u00e8s rapidement et vous d\u00e9marrez sans complexit\u00e9 technique.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>R\u00e9ponses aux principales questions sur le logiciel de gestion SOFI pour RPA, RI et CHSLD au Qu\u00e9bec : tra\u00e7abilit\u00e9 des soins, conformit\u00e9, s\u00e9curit\u00e9, implantation et utilisation au quotidien.<\/p>\n","protected":false},"author":1,"featured_media":353,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_yoast_wpseo_title":"Logiciel gestion RPA Qu\u00e9bec | Questions fr\u00e9quentes SOFI","_yoast_wpseo_metadesc":"Questions fr\u00e9quentes sur le logiciel gestion RPA Qu\u00e9bec SOFI : soins, tra\u00e7abilit\u00e9, conformit\u00e9 et s\u00e9curit\u00e9 des 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